I was sitting in a cafe in Belfast, Northern Ireland, this morning, with my Mum, reading the quotes painted on the wall in front of me while she paid for our coffees.
One of them stood out:
‘Sandwich every bit of criticism between two layers of praise’.
This reminds me of the advice given in our Toastmaster meeting (Toastmasters is the international organisation for those wishing to improve their public speaking and leadership skills). There they say ‘Commend, recommend, commend’. It’s the same thing, and with the practice I’ve been having in Toastmaster, it now comes easily.
And it’s a RichThinking way of doing it too. It’s much easier for people to hear some critical feedback if it is surrounded by pointing out what is great. It’s much easier for ME (more...)
There’s no such thing as failure, only…
also posted in Business Basics, Heart of RichThinking
I was reading Peter Jones’ book ‘Tycoon” recently, and although I’m not at all sure I want to be a tycoon, lots of it is very useful. Here’s one sentence that I really agreed with:
“I really believe that there are no failures in this world, only events that give you feedback”.
This is definitely rich thinking — and he’s right. I’ve just had what might be called a failure — lost someone’s telephone number who was supposed to be having a session with me right now. Well, how do I react to that? Beat myself up, criticise myself for not being perfect, or more organised? Yes, I admit, I have a tendency towards that kind of thinking. But I also have an uncanny ability to notice when I’m (more...)